Privacy Policy

At CoinBrokerage.io (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services, including our cryptocurrency brokerage platform. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect the following types of information to provide our services, comply with legal obligations, and improve your experience:

  • Personal Information:
    • Full name, date of birth, email address, phone number, and physical address.
    • Government-issued identification (e.g., passport, driver’s license) for Know Your Customer (KYC) verification.
    • Selfie or other biometric data (if required for identity verification).
    • Payment information (e.g., bank account or credit card details, depending on payment method).
  • Cryptocurrency-Specific Data:
    • Wallet addresses where we deliver your purchased cryptocurrencies (e.g., BTC, ETH, SOL, XRP, DOGE, SHIBA, USDC, USDT).
    • Transaction details, including amounts, timestamps, and blockchain records.
  • Device and Usage Data:
    • IP address, browser type, device identifiers, operating system, and browsing activity (e.g., pages visited, time spent).
    • Log data, including access times and error logs, to monitor system performance and security.
  • Compliance-Related Data:
    • Information required for Anti-Money Laundering (AML) and KYC compliance, such as proof of address or source of funds.
    • Responses to security questions or fraud prevention measures.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide Our Services:
    • Verify your identity during account registration and KYC processes.
    • Process your cryptocurrency purchase transactions and deliver assets to your wallet.
    • Facilitate payments via your chosen method (Bank Wire, Crypto, Credit Card).
    • Provide customer support, including order tracking and issue resolution.
  • To Comply with Legal Obligations:
    • Adhere to AML and KYC regulations to prevent fraud, money laundering, and other illegal activities.
    • Respond to lawful requests from regulatory authorities or law enforcement.
  • To Improve Our Services:
    • Analyze usage patterns to enhance our platform’s functionality and user experience.
    • Monitor system performance and detect technical issues.
  • For Security and Fraud Prevention:
    • Detect and prevent unauthorized access, fraud, or misuse of our services.
    • Conduct wallet screening to ensure compliance with sanctions and regulatory requirements.

3. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

  • With Service Providers:
    • Third-party KYC/AML providers to verify your identity and screen for compliance risks.
    • Payment processors (e.g., banks, credit card companies) to facilitate transactions.
    • Blockchain analytics firms to screen wallet addresses for compliance with sanctions.
  • With Legal Authorities:
    • If required by law, regulation, or legal process (e.g., subpoenas, court orders).
    • To protect our rights, property, or safety, or that of our users or the public.
  • With Your Consent:
    • If you explicitly agree to share your data for a specific purpose (e.g., participating in a promotional program).

4. International Data Transfers

We operate globally and may transfer your data to jurisdictions outside your country of residence, including the United States, where our servers are located. We ensure such transfers comply with applicable data protection laws (e.g., GDPR, CCPA) by implementing safeguards like Standard Contractual Clauses (SCCs) or relying on adequacy decisions where available.

5. Data Security

We use industry-standard security measures to protect your data, including:

  • Encryption of sensitive information (e.g., KYC documents, payment details) in transit and at rest.
  • Secure storage of wallet addresses and transaction data.
  • Regular security audits and monitoring to detect and respond to threats.
  • Access controls to limit data access to authorized personnel only.

Despite these measures, no system is completely secure. You are responsible for safeguarding your account credentials and wallet private keys.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

  • KYC and transaction data are retained for at least 5 years to comply with AML regulations.
  • Device and usage data are retained for up to 1 year for analytics and security purposes.
  • After the retention period, data is securely deleted or anonymized unless further retention is legally required.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations (e.g., AML retention requirements).
  • Restriction: Request that we limit the processing of your data.
  • Portability: Request your data in a machine-readable format to transfer to another service.
  • Objection: Object to processing based on legitimate interests (e.g., analytics).
  • Withdraw Consent: Withdraw consent for processing where consent is the legal basis (e.g., marketing emails, if applicable).

To exercise your rights, contact us at support@coinbrokerage.io. We will respond within 30 days (or as required by law). Note that some rights may be limited by legal obligations, such as AML/KYC retention requirements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage:

  • Essential Cookies: Required for website functionality (e.g., session management).
  • Analytics Cookies: Track usage patterns to improve our services (e.g., Google Analytics). You can manage cookie preferences via your browser settings. Disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., wallet providers). We are not responsible for their privacy practices. Review their policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The updated policy will be effective as of the “Last Updated” date above.

12. Contact Us

For questions, concerns, or to exercise your rights, contact us at: support@coinbrokerage.io

Create an account or place an order today to experience our transparent and secure platform. For questions about fees, limits, or increasing transaction limits, contact our support team at support@coinbrokerage.io.